SiteGround Vs HostGator – (Jun 2018) Which Is The Best Host?

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Noor is a well-known webhosting blogger and industry analyst. Since 2006, he has tested a wide variety of web hosting services and posted the results on his popular blog, InlineHostBlogger.com. For each review, he extensively tests each web hosting company personally, or with his hand-picked team of technicians.

Updated: June 18, 2018

Creating a website with a poor web hosting company is like building a house on quicksand. Eventually you are going to have structural problems. Because your web hosting company is so important, this review will compare two of the most popular: SiteGround Vs HostGator.

HostGator is a large webhosting and domain company with over 9 million domains and more than 400,000 clients using their service. Based in Houston, they have grown rapidly since their inception in 2002. They were acquired by Endurance International Group in 2012.

SiteGround was established in 2004 and now has 140 employees. They are strong supporters of open-source software, and have custom hosting plans for WordPress, Drupal, Joomla, Magento and other popular programs. Currently they host over 250,000 clients worldwide.

SiteGround and HostGator – Live review by current user

Lets start with live user review of SiteGround and HostGator by current users, posted by them in twitter.



As seen from the twitter feed, SiteGround have a very high customer satisfaction compared to HostGator.

SiteGround Vs HostGator-Uptime Report

As you can guess from the name, uptime is a critical measurement of web hosting companies. It is the total amount of time the company’s servers are up, operational and effectively serving websites for their clients.

SiteGround states they have a guarantee to be up 99.9% of the time. This guarantee applies across the board, no matter which plan you have. Much of their strength is in their custom programming, like a detection system they built which “sniffs out” potential downtime problems and automatically corrects them.

Similarly, HostGator guarantees to deliver 99.9% uptime. You get this guarantee whether you purchase the smallest intro plan, use the reseller plan or utilize their most complex dedicated server technology. A separate guarantee offers additional coverage for Network clients.

Let’s look at the raw numbers:

• The average 6-month uptime for SiteGround during our study (tested for 10 sites based in different parts of the globe): 99.99%. This means your website could potentially be off-line for just over four hours over six months of service.
• The average 6-month uptime for HostGator tested for 10 sites based all over the planet: also 99.99%. Like SiteGround, your site could be potentially be offline for around four hours over 6 months.

But consider this: SiteGround was online with no downtime for 100 percent of the time during long periods of our study. This is unusual for any web host, and a good testimonial for SiteGround.

Further, we are tracking uptime of a test website using Pingdom and here are the results.

Here are the test website used and the results.

For SiteGround- inlinehostblogger.com

Siteground uptime report for test website

For HostGator –  hg-inlinehosting.com

hostgator uptime for test website

 

From the above test result, we can conclude that SiteGround have a better uptime compared to HostGator.

Read our extensive Bluehost vs Siteground web hosting comparison review.

We have a unique interactive graph here that lets you enter different data points to see various results for each hosting service. This graph tracks real time uptime of around 150 websites hosted under these hosting companies.

 


More Extensive stats on HostGator can be read from this Bluehost Vs HostGator Vs DreamHost Review

★ Winner Tie.

Visit SiteGround Visit HostGator

SiteGround Vs HostGator – Speed Test

SiteGround had good quality speed results based on a unique quality of many open-source projects: They respond well to good caching systems. Knowing this, SiteGround built the SuperCacher, a custom-made cache process that keeps things moving fast. On the other hand, HostGator focused on employing more equipment and server layers to allow faster speeds and better service.

Take a look at these stats:

• The average speed of a website hosted on SiteGround (Optimized 10 sites): 1.1 seconds.
• The average speed of a website hosted on HostGator (Optimized 10 sites): 1.25 seconds.

HostGator looses to SiteGround on pure speed. SiteGround has made significant investments like VPS servers that use Supermicro Server Chassis, Dual AMD Opteron CPUs,SuperCacher, and RAID 10 Disk Arrays. To get a custom look at different speed scenarios,  I have conducted a speed test for 2 similar sites hosted on SiteGround and HostGator from different continents. To make it appealing, two websites used are similar in size, content, requests and attachments.

Speed Of Sites Hosted On SiteGround

Testing LocationTest 1Test 2Test 3
New York0.90.70.65
Amsterdam1.31.21.2
Melbourne2.42.52.4

Speed Of Sites Hosted On HostGator

Testing LocationTest 1Test 2Test 3
New York1.00.850.7
Amsterdam1.61.51.5
Melbourne2.21.712.0

As expected, SiteGround loaded faster in USA and Netherlands whereas HostGator tops in Australia. This is mainly due to the availability of servers for SiteGround in Netherlands and USA region. And also, their inability to have data centre in Australia, where HostGator manages to have a data centre.

Here’s a why website hosted on SiteGround is faster than HostGator.

★ Winner SiteGround.

Visit SiteGround Visit HostGator

Server Response Time

In essence, a web server is really a big hard drive in an off-site, secure location. The speed of each machine will make a big impact on how fast your site is. SiteGround, who put customer support and satisfaction above all, purposefully keep server loads low. That means they have room to allow for surges and seasonal increases, like during holidays and near the end of the year.

HostGator’s has an impressive battery of server arrays, which work instantly to balance loads and keep server response high.

These are the hard numbers:

• The average server response time for SiteGround over our 6 months study (10 Optimized sites): 650 ms.
• The average server response time for HostGator for the same time period (same 10 Optimized sites): 750 ms.

Here are some of the steps taken to ensure that all tests were fair as possible.

  • Each site is a WordPress site of Installation 4 with the same theme installed and same number of images, pages size, content and request.
  • All the plugins and catching system was disabled
  • The test was conducted several times and the best results are displayed here.
  • Server location of both this Hosting companies were located on Ashburn, VA, and Portland, Oregon.

The Green Line indicates the number of visitors and blue line represent the adjacent response time as the traffic increase.

Response time of SiteGround

Web Hosting: SiteGround

My Server Location: Dallas, TX
Hosting Server Location: Chicago, IL
Max Response Time: 1.6 seconds
Minimum Response Time: 669.9 milliseconds

SiteGround-Server Response TimeHave a look at the source and full test result from Load Impact for SiteGround

Response time of HostGator

Web Hosting: HostGator

My Server Location: Portland, OR
Hosting Server Location: Charlotte, NC
Maximum Response Time: 3.2 seconds
Min Response Time: 658.07 milliseconds

HostGator Server Response Time

Click here to have a look at the source and full test result from Load Impact for HostGator

Recently, another test was conducted on a smaller test website from a different location, and the result was similar.

Response time of SiteGround – 90ms

2ND SiteGround server response time TEST

Response time of HostGator – 120ms

siteground vs hostgator server response time

This concludes the superiority of SiteGround’s server over HostGator with a 1.5x faster performance.

★ Winner SiteGround. Again, SiteGround gains an edge over HostGator.

 

HostGator Vs SiteGround – Control Panel

Control Panel is where you manage all the backend part of your website. This is where you make major design changes, coding changes to your website. The ease and flexibility in using the control panel play a huge role in successful and speedily development of your website.

Both these hosting use Cpanel as their control panel, except some design and feature changes, most of the functionalities are the same.

SiteGround cPanel: Try Demo

★ Winner:  Tie

#HostGator vs SiteGround – Free migration (Transfer)

If you are someone new or someone with limited web development knowledge, it will be a tedious task for you to transfer your existing website from your current hosting to the newly chosen one.

SiteGround makes this process very easy with their super cool expert team transferring your website in less than 24 hour. Additionally, this service comes free of cost.

Similarly, HostGator offers the same service free of cost.

Here are some more details on free transfer service of HostGator.

Hostgator vs Siteground free migration

Benchmark Test

For each web hosts, I’ve identified a set of 10 websites all hosted on different web servers. A total of 825 requests were then sent to each host in order to measure the performance of their servers.

 HostGatorSiteGround
Completed Requests825825
Failed Requests77
Requests per sec.6.266.9
Time per request157.09 ms179.07 ms
Average transfer rate63.83 Kbytes/sec62.8 Kbytes/sec
Median connect time12.6 msec13.8 msec
Median processing time142.49 msec148.59 msec
Median waiting time135.71 msec138.71 msec
These two companies are very close in median processing time, a good general benchmark on their overall performance. However, HostGator has a dominant superiority, a result of constant server upgrades and a strong partnership with SoftLayer.

★ Winner HostGator. HostGator wins in processing, waiting and connect time. While several data points were very competitive, the nod goes to HostGator for this section.

Visit SiteGround Visit HostGator

Pices, Plans And Features

SiteGround has a wide variety of hosting service plans for everyone from individuals to large organizations. They are especially suited to open-source projects like the popular ecommerce platform Magento.

HostGator also has a number of plans, from low cost starter plans to full VPS hosting and dedicated servers.

FeaturesSiteGround StartupSiteGround GrowBigHostGator HatchlingHostGator Baby
Disk Space1020 GBUnmeteredUnmetered
Traffic Allowed10000 Visits25000UnmeteredUnmetered
Email AccountsUnlimitedUnlimitedUnmeteredUnlimited
Domains Allowed1Unlimited1Unlimited
Control PanelcPanelcPanelcPanelcPanel
1 Month$3.95$6.45$0.01 coupon:HGHOSTING99$0.01 coupon:HGHOSTING99
12 Month$3.95$6.45$5.95. 50% coupon code: HGHOSTING30$8.95. 50% coupon code: HGHOSTING30
3 Year Term$3.95$5.95$3.95. 50% coupon code: HGHOSTING30$5.95. 50% coupon code: HGHOSTING30
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Steps to High Performance

SiteGround early on niched themselves in the world of open-source software with customized plans tailored around specific packages like Joomla and Drupal. Their server response time is on par with competitors, although not at the top of the industry. Rather, they have concentrated on superior customer satisfaction.

Hostgator has increased investment in their infrastructure including more enterprise-class servers, 24-hour monitoring and stronger UPS backup capability. Their partnership with SoftLayer, a cloud computing provider, has given them increased capability and speed to service customers.

Customer Support

SiteGround offers telephone support in addition to chat and an email-oriented ticket system. The ticket system boasts a “first reply” within ten minutes, while live chat and telephone support are almost instantaneous.

HostGator has beefed up support to deal with their strong growth in the last few years. They have built an entire support portal on their site with quick access to live chat (Still has longer waiting time compared to SiteGround), ticket submission or billing management. There is also a customer forum with lots of quality content built up over years of service.

SiteGround Support Waiting Time – 0 Minute (Instant)

SiteGround support waiting time

HostGator Support Waiting time – 0 Minute (Instant)

HostGator support waiting time

★ Winner SiteGround. Both Web hosting companies have a fast, knowledgable and friendly support team to help on problems associated with our website.

Visit SiteGround Visit HostGator

HostGator vs. SiteGround – My Recommendation

We’ve taken a good look at the features and benefits of two of the most prominent web hosting services on the Internet. No other site looks as closely as we do at customer support, uptime, site speed and overall performance.

That said, my recommendation is to go with SiteGround. Their considerable client base allows them to continue to invest heavily in increasingly complex server technology like DDR3 ECC Ram and customized hardware specs. The end result is their servers are faster, have better uptime and make fewer errors. For that reason, I can easily recommend SiteGround as the home for your next web hosting.

HostGator Vs SiteGround Score Sheet

SiteGround: 2 win

HostGator: 1 win

Tie: 4

Visit SiteGround Visit HostGator

Coupon Code for HostGator And SiteGround

SiteGround Provide limited time 60% Discount coupon code.

Get 60%  Discount coupon code.

30% HostGator Coupon code :  IHB30

$9.99 HostGator coupon code :HGHOSTING99

242 thoughts on “SiteGround Vs HostGator – (Jun 2018) Which Is The Best Host?”

  1. Hello Your report was very good. I am considering Siteground at present and researching it compared to Hostgator. Did you compare web space or disk space offered on plans between the two? Siteground Go geek plan has up to 30GB of web space. Hostgator Reseller Plan with cPanels and WHM offers 60GB of disk space.
    If I switch to Siteground I lose web space. Interested in your feedback.

  2. Thanks for the review, but there are 2 more best companies for Magento hosting, There are cloudways and nexcess. I have been using cloudways for a long time and it would be great if you review them.

  3. Great article. I’ve been with Host Gator for 2 years and moving over to SiteGround. I feel Host Gator’s technology is pretty good, but when dealing with Customer Support, the information they provide is not always consistent and things take way too long. We’ve been slowly migrating all our properties off Host Gator. As an agency, we are responsible for our customers’s sites, so we need to feel sure who ever we use has our backs. Don’t get that feeling from Host Gator. Again, never used Site Ground, but hopefully they will live up to this posts info.

  4. We are based in Beijing -the one in China~

    For us, although up time and cust service were important, our priority was load time [speed] into China on our English language sites as many out of China hosted sites are decidedly slow to load here. Can be 20 second or more.

    Our Chinese language tech site is hosted locally in China so we were not really looking for our English sites on SG to load as fast, within 3 ~ 6 seconds would have been OK as long as they were not disadvantaged in Europe. SG offer a sever in Singapore and as Singapore data centres have a good reputation for speed into China -better than Hong Kong- we opted for SG via Singapore data center.

    I should point out that we chose the “Grow Big” option, not because we intend to do so, but to give us room on the disk, we use 18 MB of 20480 MB .

    Overall we are very happy with our choice, load time varies from 3 to about 8 seconds depending on location in China and time of day -both common issues in China- as the infrastructure must be very close to break point. Feed back from EU clients is also positive with near instant load times. We also carry some pretty large images. Ironically our sites actually load faster than Sitegrounds own, when we want to log on we often experience a delay but I suspect that maybe as they are loading from the East Coast of USA, always an issue in China.

    I have had opportunity to use their tech support and I can confirm it is exceptionally good [Grow Big gives us priority support] with minimum wait time and prompt, efficient solutions.
    One criticism SG always face is their pricing, like most hosts they are always under sale so you can join and pick up a premium service for bargain bin prices. However, come renewal time your fee defaults to the standard which is often a little higher than competitors. Several people bitch about that claiming scam or underhand tactics, but SG do actually state on their site that the package is xx% below standard pricing. I guess there always going to be jerks who just like to moan.

    Summary, we chose SG based on reputation and promotion price and have not regretted that decision. Yes, our package will increase in price next year but we feel after going thru many, many hosts, this is an industry where one really does get what one pays for.
    The Bic

  5. This has to be one of the most compehensive comparisions of Hosting Companies, I was looking at hosting a couple of new sites on Hostgator as I wanted different IP address (for Future SEO backlinks) I’ve been more than happy with Siteground especially their support, I cannot fault them in any way and after 3 years I’ll be renewing the existing plan I have with them. The only thing I wish they would change is the IP based in Panama as I do think it affects SEO a little (maybe I am wrong) apart from that all is fine.

  6. There are many nuances to compare here, people should be careful.
    For example Hostgator essentially doesn’t meter HDD usage but Siteground has limits.
    Siteground includes easy connection to CloudFlare, but Gator has a dedicated IP (not sure if SG does)
    Gator has a free VOIP with higher plan, but SG gives WordPress and Joomla staging/cloning abilities.
    Both allow backups through cPanel, but SG has automatic daily backup, Gator charges $20/year. However SG will charge you to recover your auto backup!
    SG focuses on WordPress, with the one-click installer, staging environment, WP-CLI, SuperCacher, and even GIT integration and a free site transfer. Hostgator doesn’t have dedicated WP features. But HG does give $100 in Yahoo/Bing credits and $100 Google adword credits, which could help launch a site a little quicker.
    I believe both give you a domain registration with hosting purchase (not sure), but HG charges $12.95/yr for renewal while SG renews for free if you got the domain along with hosting and continue paying for hosting.
    SG does a lot of auto-updating of WP installs and plugins, which might annoy some people as auto-updates can often break a site too.
    Gator is owned by EIG now and some people have serious reservations about the quality of hosting companies going downhill fast after these acquisitions. You may want SG purely because they are more independent in that way.
    Both have 3 shared hosting plans. If you outgrow the shared plan on SG, your next option is a cloud plan at $80/month. If you outgrow shared plans on Gator, their “cloud” servers are still cheap. If you need a VPS, Gator prices start around $19.95/m so it’s less of a jump in price to move up in Gator than in SG.

    Personally if you’re going to build a moderate to lower traffic WordPress site, go with SiteGround. If you don’t want to be in EIG network too, and want those performance nudges.
    If you want slightly more generic (not WP centric) hosting at cheap prices with a smoother/cheaper upgrade path and will handle your caching and CDN needs yourself, and are ok with those slight performance nuances, try Gator.
    If you are in love with the idea of an easy to use staging environment for WP development, go SG. Especially if you like the auto updates, auto update plugins, auto CDN, auto CloudFlare, auto SSL, and auto cache.
    Both hosts will let you use new versions of PHP including 7.1.

    Having used both hosts there isn’t a lot different as far as working with them because they both use cPanel. The SG interface trips me up a little bit but you get used to where everything is.

    1. I really enjoyed reading your in-depth reply. Thank you for this! It really helped me narrow down which server would best fit the needs of my website. From what you mentioned, HG seems like the better move for me because of its scalability when it regards to site traffic.

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