Updated: August 20, 2019
Choosing the right hosting service is a nerve-wracking experience because hosting can make or break your website. You have to spend hours upon hours doing research, trying to understand what sounds like gibberish and then comparing all these companies.
Here’s why this is an interesting choice, for beginners and popular blogs alike. Firstly, these two web hostings are absolutely top of the line in their category. Secondly, they are extremely popular with around 2 million customers each.
So which brand is performing best at this level?
I’ve done all the legwork for you and you’ll find a comprehensive SiteGround vs Bluehost hosting comparison below.
Too lazy to read the entire comparison?
Here’s an infographic that covers the main point for a quick fact check.
SiteGround Vs Bluehost: Overview
Which is the most valued aspect of a web hosting that should be considered before buying a web hosting?
There was a survey conducted at a popular blog for 6000+ respondent asking them to vote for the most important aspect of a web hosting and here are the results.
Each user may value these aspects based on their website requirement. A beginner may value ease of use above speed whereas a popular blog will value speed over ease of use. However, its accepted generally that support is the most important aspect of a web hosting and the above result proves that point.
Nonetheless, we have compared all the above-mentioned aspects of SiteGround and Bluehost in this review.
Here’s the end result of this entire comparison on which hosting is better among SiteGround and Bluehost.
Highly popular in the last 2-3 years.
Popularity declining in the last 2-3 years.
Best security in the industry.
Uses 3rd party for security.
Free transfer and similar features to assist beginners.
Good for beginners
|Wordpress And Cloud|
Highly optimized Cloud and WordPress packages.
Not highly optimized plans
🥇- SiteGround and Bluehost
Low initial price, 3* for renewals.
Initial price and renewal price are affordable.
🥇- SiteGround and Bluehost
Is SiteGround better than Bluehost?
Yes, SiteGround wins: 8/9
Whereas Bluehost only wins: 3/9
We have tested SiteGround and Bluehost extensively in terms of the aforementioned 8 essential factors of web hosting. SiteGround easily wins against Bluehost and is the best choice for hosting your Shared, WordPress, or Cloud websites. SiteGround’s performance, reliability, uptime, features, and support are far better than anything Bluehost has to offer.
Let’s see below how we came to the above results.
#Bluehost and SiteGround are officially recommended by WordPress.
WordPress is a popular CMS and website building tool that powers over 30% of the entire web. Officially, they only recommend 3 hosting companies, and SiteGround and Bluehost are two of them.
Popularity – Which host is more popular?
Here’s a graph which shows the evolution of SiteGround’s and Bluehost’s popularity over the years.
SiteGround hosted only 500,000 websites in 2015, but now they host over 2 million websites, a four-fold increase in size over the last 3 years.
Moreover, 80% of SiteGround’s 2 million domains are sites built on WordPress, which makes them very experienced in handling a WordPress website.
Is Bluehost Owned By EIG?
As you can see from the graph, Bluehost was growing rapidly until 2013, when they were finally acquired by EIG. After the acquisition, like any other EIG company, Bluehost started receiving so many bad reviews that it eventually led to a significant drop in popularity and growth. They grew only 10% in the last 3 years, compared to 100% growth from SiteGround.
Web hosting companies associated with EIG have a very bad reputation for support and reliability, as you can see from the below image.
Bluehost vs SiteGround – Performance, Reliability, Speed test and Security
SiteGround web hosting developed some highly innovative approaches and ideas, such as their own SuperCacher, the latest PHP releases and SSD Drives (Bluehost only recently started using SSD drives).
SSD drives are more expensive but have proven to be faster and more reliable than HDD drives. SiteGround and Bluehost use Apache + NGINX web server technology, running NGINX for static files and Apache for dynamic ones. This is a popular formula used by top web hosting companies. They use the NGINX reverse proxy caching solution in front of Apache to give your visitors a fast website.
SiteGround has already released PHP 7.3 RC. Conversely, Bluehost has not yet provided their customers with access to PHP 7.2 and are still running PHP 7.0. And support for
#PHP 5.6 and PHP 7 will end after December.
PHP is server-side programming and scripting language used nowadays for creating interactive dynamic websites, especially by WordPress. The version of PHP language used by your server determines the speed at your web page is loaded and executed. The latter the version, better is the speed and reliability.
Kinsta tested PHP 7.3 with a WordPress installation and here are the results.
PHP 7.3 was a clear winner, processing 3x more requests per second than previous PHP versions.
Bluehost still uses PHP 5.6 for all the old hosting accounts. When contacted, their support responded by insisting we cancel our current account and start a new hosting account with them to take advantage of their new servers with PHP 7.2 or pay 150$ for them to do it for us. They also said that existing servers with the older PHP version would be updated eventually, however, they didn’t know when that would be.
This can expose their clients to potential vulnerabilities and high-security risks. Based on this, I doubt Bluehost’s commitment towards security and performance.
Over the last 2 years, most sites have adopted HTTPS at a fast rate because of the free certificates offered by Lets Encrypt and due to the fact that Google has been openly promoting HTTPS sites. HTTPS usage has increased from 40% to over 90% in the last 3 years according to Chrome stats.
However, one main issue with people moving towards HTTPS sites has been the slight increase in load time as a result. This was addressed by SiteGround using the latest TCP 1.3 and OCSP stapling method.
How does it make your website faster?
Each time you access an HTTPS website, the encryption certificate is validated by Certificate Authority(CA) on each request, this creates a slight delay in accessing your website. However, with SiteGround’s TCP 1.3 and OCSP stapling method, this check gets handled by the web hosting server, and your visitor’s browser don’t have to do anything.
SiteGround is among the first hosting companies to provide QUIC speed technology for their websites. This technology help websites load faster in areas where internet connection speed is very low.
This protocol is a new technology that promises to improve performance and security and will become the standardized version of HTTP called HTTP/3.
Bluehost is much slower across the board in terms of updates and new features, which sets them pretty far behind SiteGround on the cutting-edge technology front.
The most recent survey Siteground conducted among its customers shows a satisfaction score of 97% in 2017.
This score has steadily increased over the past three years, proving that SiteGround constantly strives to improve the quality of the services they offer.
1. Bluehost Vs SiteGround Speed Test – Is SiteGround Fast?
TTFB or Time to First Byte refers to how quickly the host’s server sends the first byte of data when responding to a request. This is an important metric because it allows us to test the speed and quality of the servers independent of front-end issues.
The speed with which the server delivers the first byte of data won’t be affected by the type of the website, it’s size or other similar factors. So, it’s an excellent way to figure out the quality of the hosting company’s servers.
SiteGround had a TTFB of 308 ms, while Bluehost’s was 401 ms.
From the above result, SiteGround is the winner by taking a slight lead in terms of TTFB. Their excellent servers are the main reason, but it might also have something to do with the number of data centers they have and their locations.
Here’s an interesting tweet from one SiteGround user. He pointed out that his website loaded 2 seconds faster after transferring to SiteGround.
That’s simply an amazing difference!
Load time under a second for a webpage of 2.0 MB size is excellent even after optimization.
Even though SiteGround had a better TTFB, the difference was very less. Therefore, we used another test where we hosted a website with the same theme, images, page size and requests on both SiteGround and Bluehost and recorded their full load time.
The outcome of this test –
- SiteGround showed great performance everywhere except Singapore, where it loaded with high load time.
- SiteGround managed to load 2x faster than Bluehost everywhere else around the world, with load time from the USA the fastest.
- It’s clear from the above 2 tests that Bluehost has good speed in the USA, but their overall worldwide speed is below average.
According to Google’s latest research, 53% of people will leave a page if it takes longer than 3 seconds to load. That said, SiteGround website loaded under 3 second for 7 out of 8 locations in the above test.
Based on these figures, it’s clear that SiteGround is the winner in terms of speed. They have great servers but the fact that they have 5 major data centers across the world also helps. The physical distance the data has to travel also affects TTFB and overall load time.
SiteGround’s servers are located in Chicago, London, Amsterdam, Milan, and Singapore.
Bluehost doesn’t reveal the location of all their data centers, though some believe they have one in Mumbai, another in Shanghai, and, of course, their US locations in Provo and Orem, Utah.
#SiteGround lets you change the server location of your website
One of the most effective ways to speed up your website is to place your website’s files on a server that is located near your target audience.
For example, if you have most of your traffic coming from Chicago, try to work with a host who has their servers in Chicago. This is highly recommended unless you can afford to set up a CDN for your website.
A CDN stores your website files across multiple servers located in different parts of the world and then serves your traffic using the nearest server to their location.
SiteGround makes it very easy to change server location anytime you want. So, don’t worry if you still don’t know the location of your audience.
This feature is not available with Bluehost. Moreover, they don’t let us choose the server location even during the initial purchase process.
Here’s one of the reasons why location is not disclosed…
…they are obviously a big company, which has and does use different data centers to optimize their infrastructure. So, the situation is not so obvious. Especially after being acquired by Endurance International Group (EIG) — they have broadened their collaboration with other hosting companies and data centers to continue to look for optimal business solutions and to grow their operations.★ Winner
SiteGround. Based on these tests, SiteGround offers faster websites than Bluehost.
We have seen so many people switching from Bluehost to SiteGround due to their excellent speed and support. One such example is below.
2. Bluehost Or SiteGround – Server Quality Test
The server is where your website files are hosted and stored, high-quality servers will ensure a smooth experience for your visitors.
To test how the servers of each host react to a large number of concurrent visitors, we used the Load Impact App. This test will determine the performance of each host server when there are 100’s of visitors coming to your site at the same time.
Each site features the same theme, the same number of images, page size, content, and requests.
The green line indicates the number of visitors and the blue line represents the adjacent response time as the traffic increases.
SiteGround Test Result
My Server Location: Ashburn, USA
SiteGround’s performance was rock solid, especially considering the $3.95 price tag for their most basic hosting plans. Their average response time was 500ms all the way to 100 concurrent users with no major spike in load time.
Bluehost Test Result
My Server Location: Ashburn, USA
Bluehost’s performance was lackluster. Response time increased as the traffic increased. Even at lower levels of traffic (40 users), the response time was very high.
As concurrent traffic increased to 60, the response time touched a high of 33.33s. Their performance was highly inconsistent with a significant variance from one second to another.
Based on the results of these tests, the conclusion is that SiteGround’s servers are twice as fast and consistent in loading your website for your visitors.
Which Hosting Uses the Fastest Domain Nameserver?
You’ve probably heard the acronym DNS (Domain Name Server), but aren’t quite sure why it should affect your choice of web hosting.
Firstly, let me provide a short answer to the question: what is DNS?
When you type in a web address, eg. inlinehostblogger.com, your ISP (Internet Service provider) goes to the domain name server (DNS) for that domain and fetches the IP addresses associated with that domain. This IP address is where your website’s files are located.
So basically, DNS is like a phonebook which helps your browser locate your website files.
Once you buy web hosting, most companies manage your DNS as part of their service. That means they host your DNS details on their server.
Benefits of a Better Domain Name Server Include
- Improved website speed.
- Better security against attacks.
- More benefits of better DNS can be read here.
Therefore, we tested the DNS speed of both these hosting companies using a tool called SOLVEDNS. Here is an example of a domain using the DNS of SiteGround and Bluehost.
Bluehost DNS Speed Test
Below is an example of SiteGround’s DNS speed test. As you can see from the result, SiteGround’s DNS is slightly faster than Bluehost. The difference in speed is very small, but when you compare all the other tests we have done in terms of speed, it’s quite evident that SiteGround is much faster than Bluehost.
SiteGround DNS Speed Test
3. Uptime Test – Which Host Offers Better Uptime?
Uptime is the amount of time your website is up and running for your visitors. A lot of factors can affect the availability of your website.
- Hardware failure
- Server maintenance
- Power shutdowns of your hosting company.
That’s why this test is very important because low uptime can negatively impact your business’ bottom line through loss of credibility, lost sales, Google rank drops and more.
Both Bluehost and SiteGround provide 99.99% uptime guarantees. However, practice shows that Bluehost has significant and consistent issues with downtime, leading to an average uptime of less than 98% per month.
SiteGround, on the other hand, does not exhibit any major problems with downtime. In fact, over the past year, their average uptime exceeded 99.99%. This proves that their servers are highly reliable and some of the best in the industry. Additionally, they compensate you with free hosting if your website fall below guaranteed network uptime of 99.99%.
One of the other reason for such a high uptime is their Pro-active Server Monitoring feature, which not only fixes the current issue and fixes them, but is also able to foresee any future issue with the server and take appropriate measures to prevent them.
We used Host Tracker to monitor approximately 150 Bluehost and SiteGround websites to determine a more accurate figure for their uptime.
To see different estimates for uptime percentage, you can change the date variables for the following interactive graph using this Live hosting uptime tracking tool from Inlinehostblogger.
The above graph provides you with a snapshot of how much better SiteGround performs in terms of uptime compared to Bluehost.
Uptime of test website
We also paid for separate accounts with SiteGround and Bluehost to collect even more independent data on uptimes. Below, you can see the results of our two test websites.
SiteGround. SiteGround is the clear winner, beating Bluehost by a significant margin in terms of uptime.
4. Security – SiteGround is safer against multiple web threats and malware.
SiteGround has recently developed an anti-bot AI that protects their customers from brute-force attacks.
The new bot prevention system has delivered amazing results as it blocks as many as 2 million attacks across their servers. Not only does the AI system protect customer websites, but it also frees up server resources that can now be used by customers. In their recent release of Best of 2018 by SiteGround, they have mentioned the achievements of AI system in 2018. They are:
- Blocked 180 DDOS attacks.
- Stopped 7 million Brute force attacks,.
- Blocked 160 million bad bot requests.
The AI system monitors all SiteGround’s servers simultaneously and analyzes the data. Based on the results, it takes automatic action to stop malicious bots. Some of the flags the AI watches include:
- Failed Logins
- How many simultaneous connects are present to different URLs
- DDoS weaknesses that are already known in different apps
- Various request types associated DDoS attacks
- A constantly updating list of blacklisted user agents
When the AI determines that an IP is malicious, it blocks it and issues a challenge via a Captcha page. If the “puzzle” is solved, meaning that it’s actually a human and not a malicious bot, the address is whitelisted. And the AI learns from these situations so that it can reduce the level of false positives that occur.
Also, their Secure Account Isolation feature was one of the first in the industry which isolate your shared account from other accounts in the same server. This increases the security of your website, as well as protect your site from security threats from other sites on the same server.
Thus, SiteGround’s new security system is much more efficient at protecting customer websites.
Bluehost relies on Cloudflare to protect its customers from DDoS attacks. They also offer other security features, such as spam protection, password-protected directories, and an option to blacklist certain IPs.
NOTE: A high-risk security vulnerability was discovered at Bluehost on January 15, 2019.
A well-respected and popular bug-hunting specialist, Paulos Yibelo was able to take down any of Bluehost’s sites with ease.
The vulnerability gives the attacker the permission to modify a user’s server file and inject it with malicious code. All this can be achieved if you just happen to click a link sent by the attacker.
As noted by Yibelo, this only shows that Bluehost’s aging infrastructure, outdated software, complicated backend crawling, etc, need to be overhauled.
When we contacted Bluehost, they confirmed it and said they are working on this bug.
More on this threat can be read here.★ Winner
SiteGround wins by a long-shot because they’ve developed their own AI to thwart brute-force attacks and aren’t relying on a third party to protect their customers.
Bluehost Vs SiteGround For Beginners – Which Hosting Is Good For Beginners?
If you are new to hosting and building your website for the first time, you need a hosting that understands you are a beginner and lacks technical knowledge.
No worries, Siteground and Bluehost’s excellent support will help you set up your website for the first time soon after your purchase.
However, that’s not all, SiteGround has a setup wizard which will help you set up your first website with just a few clicks. Its easy and anyone can build a website using that wizard no matter how poor he/she is when it comes to technical stuff.
Do you already have a website and want to transfer your existing website to your new hosting?
#Free migration for your website.
SiteGround offers free transfer of your website to their servers. Their experts will transfer your website without a single minute of downtime within hours of purchase.
I initiated a free transfer request with SiteGround for one of my test websites. They successfully transferred the site within 24 hours, even though it was a non-working day.
Website transfer costs of each web hosting.
- SiteGround – Free
- Bluehost – 149$
- HostGator – Free
- Kinsta – Free
- GoDaddy – Not available
5. Bluehost Vs SiteGround – Is SiteGround and Bluehost good for WordPress and other CMS?
Choosing a web host with managed WordPress plans has a lot of benefits, such as pre-configured WordPress technologies, which allow you to use SSL and CDNs with little hassle and provide better overall performance.
Moreover, security is also better as the host can set the server up to protect against WordPress-specific threats.
SiteGround’s WordPress hosting (same as regular shared hosting plans) is available at very attractive rates. It features a number of great WordPress tools, including auto-updates and free WordPress migrations using their proprietary plugin. This WP migration plugin will help you seamlessly transfer your WordPress website from another hosting to SiteGround in few clicks. Learn How to migrate your WordPress website using WP Migrator.
Their in-built SG optimizer plugin boosts the performance of your website by 200-300%. It comes with premium features like:
- Lazy image loading (reduce the initial loading time of your website by downloading the images as visitors scroll down the page.)
- Gzip compression, which compresses the webpage to save bandwidth.
- Better browser caching.
These features will cost you a premium fee from other plugin developers.
Also, their WP Starter plugin will help you set up your WordPress website in no time without you having to know any of the technical stuff.
Their servers use SSD hardware, to which they’ve added their proprietary SuperCacher that relies on NGINX tech to significantly boost speed. They also offer a free CDN and the servers support HTTP/2 and PHP7.
Bluehost WordPress packages start at $20 per month. Their servers are equipped with SSDs and offer similar performance to their shared hosting plans.
They also provide access to the MOJO Marketplace, where you can easily find and install plugins and scripts with a single click. Finally, they also offer advanced CDN access, a customized cPanel suited for WordPress, and SiteLock Professional, along with SiteLock WAF for maximum security.
So, which WordPress host is better: SiteGround or Bluehost? In terms of performance and what’s included in the offer, SiteGround and Bluehost offer practically the same thing. However, Bluehost does tend to overpromise and their performance is rarely on par with their marketing.
You can build a professional WordPress website with SiteGround in less than 5 minutes using this tutorial from SiteGround.
Joomla and Drupal are some of the other popular CMS hosting options provided by SiteGround and Bluehost. However, SiteGround’s servers offer better performance as they are individually optimized specifically for each type of CMS. Their Joomla Supercacher, Drupal Supercacher, and Drush enabled servers for Drupal hosting are some of the CMS-specific features that help them improve performance.
We couldn’t find any CMS specific features for Joomla and Drupal under Bluehost.
Cloud hosting is based on innovative technology that makes use of multiple servers to accommodate your website files and software. It means that your website will be up and running even if one or more servers experience unexpected problems.
Read more: What Cloud Hosting really is?
Skip this part if you run a small business or if your website isn’t meant to earn a profit.
6. Bluehost Vs SiteGround 2019 Pricing.
SiteGround comes with a basic startup plan for beginners, which features a single domain and 10 GB disk space. The fee is $3.95 per month, even if your initial period is one year.
Bluehost’s entry plan called Bluehost Plus allows unlimited domains and is advertised at $4.95 per month, but the price applies only if you start on a three-year cycle. If you choose one year as your initial sign-up period, the price will be $6.95 per month.
|Regular Price||$ 3.95 per month||$ 5.95 per month||$ 11.95 per month||$ 2.95 per month||$ 5.95 per month||$ 5.95 per month|
| Visitors Per Month
Unmetered -Hosting companies will provide you with enough resources to run your small scale website, but if you start using excessive resources, they might warn you to use less.
| Web Space
Web Space is the amount of website data that can be stored in hosting companies server.
| Website Hosted
The maxmium number of domains or websites, that you can host or run on this web hosting plan.
| Data Transfer
The amount of data that can be transferred in and out of your webserver.
| Free SSL
The 's' in 'https' (which you see in the beginning of most website URL) is nothing but SSL, which provides a safe encryped connection between your browser and web server
| Sub Domains
A subdomain allows you to create a seperate website under your domain name. For example, if your domain is inlinehostblogger.com, your sub domain will look like hosting.inlinehostblogger.com.
| Parked Domains
Parked domain lets you have multiple domain name pointed to your same website. For example, buying inlinehostblogger.uk , inlinehostblogger.us and inlinehostblogger.org, and pointing to inlinehostblogger.com
| Free Included Domains
Some web hosting companies give away free domain while purchasing their web hosting packages.
| 30 Day Money Back Guarantee
If you cancel within 30 days of purchasing, you are entitled for full money back with no questions asked.
| Email Accounts
The number of email accounts that can be registered under your domain name. For example, you can setup an email with email@example.com .
| Control Panel
A web hosting control panel is an interface provided by web hosting to manage their servers and backend of our website.
| Server Location
Location of the server, where your website files are hosted.
|London, Chicago and Singapore||London, Chicago and Singapore||London, Chicago and Singapore||Not Disclosed||Not Disclosed||Not Disclosed|
| Changing Server Location
If your websites are hosted currently at chicago and you wish to transfer it to a London server for speeding up your website for london visitors, you can do it in couple of clicks
| Free CDN
It loads your website much faster by storing the cached version of your website across different locations. When a visitor access your website, CDN delivers the nearest server to them.
| HTTP 2 Severs
HTTP 2 is the newest version of HTTP and helps in delivering the content faster than. HTTP 2 can send multiple requests in parallel, compared to a single request in HTTP.
| Free Site Backup
Backup of your website is created automatically and stored for instant restore.
| Free Backup Restore
Lets you restore any backup you want for free.
| Backup On Demand
Ability to take backup on your demand. For example, if you are gonna make some important changes to your website and want an instant backup, this feature will help you to do that in just few clicks.
| Power Backups
Hosting company provides multiple failover option including backup UPS, enterprise-class UPS technology, power generator to protect your website from unexpected downtime.
| Server Monitoring
SiteGround monitors and react by using Guardian by 1H system to prevent overload and outage problem.
| Operating System
Operating system used for web hosting server. Linux based OS is more stable and easy to scale up resources in terms of high load.
| SSD Storage
SSD (Solid State Drive) equipped server will be faster in processing data and files compared to HDD(Traditional Hard Disk Drive)
| Free Site Transfer
Free site transfer helps you to transfer your website from your old hosting to the current one, instantly and seamlessly without having to worry about any technical aspects.
|No||Yes||Yes||Pay $149||Pay $149||Pay $149|
Staging feature creates a copy of your live website with a single click. This way, you can design and develop your site on seperate environment. Just push it to live when you are done developing.
| 1 Click CMS Installer
Popular CMS like Wordpress, Joomla, Drupal, etc., can be created for your website with just few clicks.
| In Built Caching System|
In built caching system to boost your website speed
|Level Static Caching||Level 2 Dynamic Caching||Level 3 Database Query Caching||No||No||No|
| SFTP And SSH
SSH encrpts and secure your connection to your acccount panel
| 24/7 Support
24/7 Support to instantly address and solve any of your issues related to hosting and features.
| Support Channel
Availability of Support different channels like Phone, Email and Chat.
| Priority Support
Some hosting companies provide priority support, due to the fact some customer need round the clock high quality assistance to solve their issue.
|Buy Startup||Buy GrowBig||Buy GoGeek||Buy Basic||Buy Plus||Buy Choice Plus|
Each website will have different requirements depending on its content and the amount of traffic. Therefore, choosing the right hosting plan for your website is very important as this can save you lots of money and also help you with future performance issues.
So, Which SiteGround plan is the best?
We compared the performance and features of SiteGround’s Startup, GrowBig and GoGeek plan separately, in another post, to help you choose the most suitable SiteGround plan for your website.
#SiteGround offers fewer freebies than Bluehost.
Freebies offered by Bluehost –
- $100 Bing Credit
- $100 Google Ad credit
- Free Domain for one year. ( Costs $15/year)
- Free SSL
Freebies offered by SiteGround –
- Free SSL
SiteGround GoGeek plan users are offered with Advanced Priority Support, this new level of support gives access to highly experienced support agents. Therefore, ensuring great quality and speed for the support requests made through the GoGeek plan.★ Winner
Bluehost and SiteGround prices and features are somewhat similar (SiteGround’s renewal price is higher). Now, it’s up to you to decide which is more affordable. (You decide).
Backup & Restore
Personally, this is one of the most important features that I consider when choosing a web host.
Why is the backup of your site important?
- Protects from cybercrime like hacking.
- Protects a broken site as a result of an accidental human error or the wrong software updates.
- Helps in restoring a site infected with malware or other viruses.
Most hosting companies don’t provide regular backups unless you pay extra for the service.
However, that’s not the case with SiteGround, as they provide daily automated backups. You can restore the backup anytime you want with just one click and a wait time of around two minutes.
Also, SiteGround lets us create an additional backup on demand. This is very important as you can back up all the files just before making any major changes to your website.
Here’s how SiteGround’s backup and restore tool looks and works. It can be accessed by just one click from cPanel.
However, Bluehost uses a third-party tool called CodeGuard for backup and restore. It’s a great tool, but it will cost you an additional $8/mo.
7. Customer Support
Customer support is very important in dealing with day-to-day problems associated with websites including issues associated with downtime, server connectivity, or security.
A reliable and fast customer support team is what you should be looking for to solve these problems quickly, without affecting your website.
- SiteGround customer service offers a 24/7/365 day live chat, a ticketing system and a toll number for support. They have a wait time of less than 5 seconds for their live chat and less than 10 minutes for the ticketing system.
- In contrast, I have waited more than 5 minutes on some other leading hosting companies live chats. They have enabled a feature which allows users to study the bio of each support representative’s skills, work experience, and user ratings. Moreover, they boast a wait time of less than 10 minutes for their ticketing system.
- Bluehost offers the same features. They have an attractive chat box. Their support team, however, isn’t quite as fast nor do they have the expertise to solve some high-end issues promptly. Moreover, they often transfer small issues from their live chat team to the ticketing system, which creates more wait time for users.
I tried reaching both SiteGround and Bluehost live chat teams for support one after the other and here are the results.
Bluehost took 2 minutes to connect, whereas SiteGround managed to reply within a few seconds of connecting. This easily proves the superiority of SiteGround’s customer support.
SiteGround is mainly known for their support in web hosting industry. Many users choose SiteGround due to their excellent support. This can be evident in twitter where are there so many people praising their support. Their support is based in Bulgaria, and they extensively train their support team to achieve great results and customer satisfaction.
Whereas, Bluehost outsource their support to third world countries who have little knowledge about Bluehost and web hosting in general. Their Live chat mostly transfers chat requests to higher authority, which will take another 48 hours to get a response. This can be quite frustrating and lead to downtimes for many days.
Support waiting time for each host.
- SiteGround 0-6 seconds
- Kinsta 0-1 minute
- Bluehost 2-3 minutes
- HostGator 3-5 minutes
- GoDaddy 5-10 minutes
Bluehost’s customer support team is pathetic most of the time..
SiteGround. Highly experienced, very fast and has some unique features that make them the best support team.
8. User Interface
The User Interface is what we call the control panel. Both these hosting companies used to come with cPanel.
However, starting from July 2019, SiteGround hosting will use their own inbuilt custom made control panel called SiteTool, replacing cPanel. Existing clients will keep using cPanel until they switch them to the new panel.
According to SiteGround, cPanel limits their ability to expand and integrate new technology to give you a secure and reliable website. Moreover, SiteGround has carefully analyzed years of data on which cPanel functionality is used by most users and incorporated those features into their new panel.
On top of that, they have added so many cool features such as the option to add collaborators to your site. You can use collaborator to give and revoke access to your site to developers and clients without having to share your login details.
Here’s more on SiteGround Control Panel.
Bluehost uses cPanel and is the easiest and most common control panel across the blogosphere.
cPanel comes with more than 52 one-click installers for popular scripts such as WordPress, Joomla, Weebly, etc. This is a great advantage for newbies who might be unfamiliar with the coding aspects of a website.
Bluehost cPanel: Try Demo
SiteGround Staging Tool
SiteGround offers an amazing tool to help customers test changes and new features without breaking their live website.
The tool creates a development copy of WordPress and Joomla sites, which customers can experiment on to their heart’s content.
Using the SiteGround Staging environment means that any changes won’t affect the live website, enabling customers to determine, beforehand if what they’re doing will help or hurt their site.★ WinnerTie.
Bluehost Vs SiteGround User Review
Here are some reactions from Twitter users regarding their experience using SiteGround and Bluehost.
SiteGround Or Bluehost? Which is the Best Choice For Your Website?
Their performance, reliability and excellent support systems make SiteGround a perfect choice. Bluehost previously led in Performance.
However, that’s no longer the case as SiteGround has invested heavily in superior speed, security and customer service, which has helped them become our no.1 web hosting company. If you really want a great website, in the long run, I would suggest you use SiteGround.
Here’s what a new user with little knowledge of hosting a website had to say about Bluehost web hosting…
“I signed up with Bluehost one week back and 4 days of it I couldn’t access my account. So frustrating trying to get it resolved and they definitely don’t want to honour the money back guarantee. I’m new to the blogging world and I definitely wouldn’t recommend them to anyone starting new”
- High uptime record of over 99.99% over the last five years.
- 30-day money-back guarantee. You get your money back in full if you don’t like them.
- Their quality servers enable them to provide high-speed websites for our traffic.
- They conduct timely automated backups, and their security team is successful in protecting our site from attacks.
- They have an innovative and speedy customer support team.
- It comes with cPanel, the most accessible and used control panel in the world.
- Plans for all requirements at a decent rate.
- 60% discounted price for a limited time.
The EU recently passed a new law that helps to protect the privacy and personal information of people living in the European Union known as the General Data Protection Regulation (GDPR). Thus, any website that receives visitors from the EU must comply with the new law.
Both SiteGround and Bluehost are in full compliance with the GDPR.Set up your web hosting with SiteGround now.
SiteGround Coupon Code
SiteGround provides a limited time 60% discount coupon code.
Noor is a well-known webhosting blogger and industry analyst. Since 2006, he has tested a wide variety of web hosting services and posted the results on his popular blog, InlineHostBlogger.com. For each review, he extensively tests each web hosting company personally, or with his hand-picked team of technicians.