Choosing a solid hosting company is crucial for the smooth functioning of your website. Therefore, it’s very important to research the most suitable hosting for your website. In this post, we will be reviewing one of the popular host called Inmotion hosting.
We have been writing and conducting tests on web hosting companies for the last 10 years. As a result, we know what things to be considered while picking a web host.
So, here are the things we will look into in this Inmotion hosting review.
Uptime – Below Average.
Uptime was one of the few major things we found worrying about Inmotion. There was considerable downtime during our testing period as seen in the below image.
I found a lot of complaints regarding Inmotion’s downtime issue on Twitter.
Does it have better uptime than InMotion? I feel my sites go down about once every 2 month at InMotion. Also like the look of the Singapore server at SiteGround.
— DiggerB (@DiggerB6) June 13, 2019
For those who are not familiar with the term uptime, it is the amount of time your website is working and visible to anyone accessing it. Downtime can be caused by many things, which is mostly caused by the web hosting company’s inefficiency.
These downtimes should be treated seriously, as it can impact your website ranking in Google, loose revenue and impact the user experience.
In short, Inmotion needs to start working on their data centers to become more reliable and trustworthy.
We did multiple tests to check the speed of Inmotion hosting’s websites.
In the first test, we hosted a webpage with Inmotion hosting and measured the load time of that webpage over a period of time using a tool called Pingdom. Here’s the result.
The webpage loaded in 2.45S, which is well below Google’s 3s recommended load time. Also, we hosted the same webpage with other hosting providers to see who loads faster.
Here’s how fast SiteGround loaded.
SiteGround loaded 2x faster than Inmotion hosting with a load time of 1.25S. This can be attributed to Inmotion hosting’s outdated PHP version and limited data center location compared to SiteGround’s latest PHP version and multiple data center locations around the world.
For the second test, we wanted to see how well the Inmotion hosting websites respond to many people visiting the webpage at the same time. This is very important as there will be many instances when your website will be receiving sudden traffic surge as a result of one of your posts becoming popular during peak hours.
We used a tool called load impact to note the speed as the traffic was increased from 1 to 50 in 3 minutes.
The website hosted at Inmotion responded in 2.4S throughout the test. The test went smoothly with Inmotion having no difficulty in handling 50 concurrent visits in 3 minutes.
We then compared it with the same webpage that is hosted at SiteGround. The webpage with SiteGround loaded in 0.9S, that’s 2x faster than Inmotion hosting.
In short, Inmotion has average speed and needs a lot of improvement when compared with SiteGround which has similar pricing.
Also, check out our extensive comparison of SiteGround with Bluehost on another post.
Support – Very fast responses.
We found Inmotion hosting support to be very fast and highly efficient. Their support can be accessed from the account panel with just one click.
When we did contact them, their Live chat responded instantly on request. Moreover, their team was knowledgeable, friendly and quick to answer as you can see below.
Inmotion hosting offers 24/7 Live chat, Ticketing and Phone support with all of their hosting packages. We were happy with their support knowledge and efficiency.
Interface – A safe choice in the form of cPanel
As with many hosting companies we tested here, Inmotion chooses 3rd party interface called cPanel for all their hosting packages. Over the years, cPanel seems to be a safe choice for most hosting companies.
However, we believe cPanel to be very slow and outdated when we compared it with some of the custom panels offered by Kinsta and SiteGround. SiteGround, the top-rated hosting company in our rankings recently shifted their interface from cPanel to their own custom made panel as cPanel makes it hard for them to implement many exciting features that will increase website performance.
As a beginner, you will find it easier to navigate through the custom panel of SiteGround than Inmotion hosting’s cPanel. However, you shouldn’t move away from Inmotion just because of their cPanel as most of the webmasters nowadays use CMS like WordPress for building their website in conjunction with cPanel.
Unlike many hosting companies, Inmotion hosting doesn’t offer great introductory prices for their hosting packages. For instance, the SiteGround startup plan costs $2.95/mo for the first billing cycle and renews at $9.95/mo. However, in the case of Inmotion, their introductory price for the base plan is $6.39 and renews at $7.99.
In addition, all their hosting package comes with free domain registration for one year.
Here’s more on Inmotion hosting’s price, plans, and features.
#90-Day money-back guarantee
All the hosting package of Inmotion comes with 90-day no questions asked full money-back guarantee.
#Free site migration from your previous web host.
Inmotion offers a free manual transfer of website files from your previous hosts to Inmotion. They will transfer everything including database, domains, site files, and email accounts.
#Unlimited email and disk storage on all hosting accounts.
All InMotion Hosting shared accounts come with unlimited disk space, bandwidth, and email storage as long as your files tie directly into your website.
For instance if you have a folder with 20 GB of your personal photos that you’ve taken with your camera over the years. So, uploading these image to Inmotion hosting servers are not related to your website. In that case, your account shall be suspended.
#Lack of automated Backups and restore.
Top companies like SiteGround and Kinsta offers automatic backup of at least last 30 day for you to restore upon request. However, Inmotion backups are run every 24 to 36 hours and overwrite the previous backup. So, if you want to restore your website to one week back, that’s not possible with Inmotion.
In addition, these backups are run only on accounts that are smaller than 10 GB in disk space.
#Outdated PHP version
PHP is a web programming language that is used to create dynamic websites and is used by over 78% of all the websites. WordPress websites use PHP largely as a result. The version of PHP your web host runs plays a big role in your website speed and security as you can read from this post.
Here’s the number of requests/sec each PHP version can handle.
Inmotion hosting uses PHP 7.0 which was released in 2015. As of December 3rd, 2018, PHP 7.0 reached its end of life and no longer receives security updates and are prone to attacks and security vulnerabilities. Also, as you can see from the above image, PHP 7.0 serves very few requests compared to PHP 7.3 used by SiteGround, Bluehost, and HostGator.
Many neglect the importance of choosing the right data center for your websites. The datacenter is where your website files are stored and it plays a crucial role in your website speed and ranking in Google. It’s recommended to choose a data center that is closest to the majority of your visitor, thus reducing the distance the data has to travel, eventually increasing the site speed.
Inmotion hosting is mainly targeted towards US customers, as a result, they have 2 data centers which are located in the USA. If your visitors are not from the USA, then I recommend going with hostings like SiteGround or Kinsta for International data centers.
However, for USA customers, Inmotion offers 2 top of the line category A data centers in Los Angeles, CA and Ashburn, VA. These data centers are equipped with N+2 or N+1 power systems with multiple battery and diesel power sources in case of public utility failure to prevent downtime.
Also read: SiteGround Review
It gives a good picture of the company when we read what people who use their products have to tell about them. We checked many twitter conversations regarding Inmotion web hosting and we found mixed reviews about them. Some were happy, whereas some were very disappointed with their service as you can see from the below image.
Inmotion hosting is not as popular as once it was. They were regarded very highly for their performance and reliability until 6-7 years back. However, companies like SiteGround and Bluehost have really picked up the pace with better features and performances. In addition, Inmotion still uses outdated software and are yet to come up with many necessary features like staging and cloud backups.
In short, they didn’t adapt and as a result, stayed behind the competition in recent times. This can be evident from the Google trend report on the popularity of Inmotion and SiteGround for the last 5 years. Both hosting were in the same position, however, SiteGround’s popularity grew significantly in the last few years, whereas Inmotion’s popularity stayed the same.
As seen from the above analysis, there is nothing interesting about Inmotion that will push you in buying their hosting. They have very good support, other than that, everything including speed, uptime, and features are rated average.
We wouldn’t recommend Inmotion to anyone as there are better alternatives like SiteGround and HostGator that performs better than them for similar pricing.