HostGator Vs Bluehost(Nov. 18)-The Best Web Host Revealed

HostGator Vs Bluehost Comparison
HostGator Vs Bluehost

Updated: November 24, 2018

Choosing a web hosting company has polarised into few US-based companies like HostGator, Bluehost, and SiteGround. More specifically, its either HostGator Vs Bluehost or SiteGround Vs Bluehost or SiteGround Vs HostGator at the top for the most used and trusted web hosting companies.

In this article, we’ll be conducting an extensive Bluehost Vs HostGator comparison, which should help you choose the better hosting company for your particular needs.

While both these hosts offer great performance, we will be looking at the differences between them and which one is better for your needs.

Here’s how HostGator and Bluehost compare.

Bluehost vs HostGator review breakdown

Let’s take a quick look at the history of the two companies and how people feel about them.

1. Discover HostGator

Brent Oxley founded HostGator at the end of October in 2002 and a little over 3 months later, he already had over 100 customers. One year later, his active customer base had exceeded 1,000 people. The company continued to grow, becoming renowned for their excellent services.

In 2012, Brent Oxley sold HostGator to Endurance International Group and it seems that ever since the takeover, their popularity has declined.

Regarding trust in the company, an increasing number of clients seem displeased with the way HostGator does things nowadays.

After all, HostGator remains one of the most popular hosting companies online and our own tests have revealed that it’s not as horrendous as some make it out to be.

It certainly isn’t at the top, but it’s not at the bottom of the pile either.

2. Discover Bluehost

Bluehost was founded in 2003 by Matt Heaton. It quickly rose to prominence thanks to the quality services they offered.

However, they did engage in some less than scrupulous practices over the years, such as the CPU throttling that went as far as to shut down some of their clients’ websites because they were using too many server resources.

In 2010, the company was taken over by EIG and, like HostGator, their popularity has declined ever since.

Performance – Which Hosting Company Performs Better?

HostGator and Bluehost rely on SSDs for all their servers.

SSDs, or solid-state drives, are much more reliable and significantly faster than traditional hard disk drives. They use a completely different technology without any moving parts, which is where the speed and reliability come from.

So, when your site is hosted on an SSD, it will respond faster and will be less likely to experience downtime due to hardware failure.

Now, the fact is that offering SSD hosting is becoming pretty standard in the industry, meaning that this isn’t so much a positive for HostGator and Bluehost.

In recent years, Bluehost has been mainly known for their CPU throttling (Dynamic frequency scaling) feature, this protects all the users in shared hosting when a particular user is using too much server resources. It freezes and shut down that website which uses excessive resources.

HostGator Vs Bluehost – Which hosting uses the latest server software?

Using latest server software helps in a lot of ways.

Such as:

  • Increased site speed
  • Increased protection from bugs and malicious codes
  • When a software is updated, all the exploitable vulnerabilities of the previous version is known to hackers all around the world. This gives them a way to hack into your site and destroy your site. So it’s advanced to keep the latest version of all server software.

So let’s discuss which hosting is better in this aspect.

HostGator uses PHP 7.0 and Bluehost uses PHP 7.0.32 for their servers.

So, why should you care about what version of PHP your host is running on their servers?

Well, if you want your site to be more secure, faster, and to simply respond better and avoid all sorts of unpleasant issues, then you definitely need to care.

For example, after extensive testing, it’s been found that PHP 7.0 offers a response time that’s over 3 times faster than PHP 5.6. Yes, that’s a more than 300% improvement in speed, which is highly significant in a world where you have milliseconds to grab your audience’s attention.

PHP 7.0 was released on December 2015, whereas PHP 7.0.32 was released on July 2018. That means HostGator still uses a PHP update dated two years back.

And PHP 7.0.32 is even more powerful than PHP 7.0. It’s not as great as PHP 7.2 RC, which is what SiteGround runs on their servers, but it’s definitely better than 7.0 and light years ahead of 5.6.

Hostgator server information
HostGator server information
Bluehost server Information
Bluehost server Information

Additionally, as seen from the above images, Bluehost uses Apache version 2.4.37 as compared to 2.2.25 with HostGator.


Apache 2.4.37 release provides a number of enhancements and improvement over the 2.2.25 version, such as less memory usage and better asynchronous support in 2.4.37.

More differences on Apache 2.4.37 and 2.2.25 can be read here.

★ Winner 

Bluehost – Bluehost is way ahead of HostGator in utilizing the latest technologies for better performance. Bluehost uses new software releases and other updates to improve speed and reliability of your websites.

1. HostGator Vs Bluehost Uptime Report – Who Has Better Uptime?

Logically, everyone realizes that it’s important for your site to be available to your audience at all times, which is why uptime is so important.

The problem is, though, that not many people realize how even a few minutes of downtime can affect their websites and their businesses.

Why Uptime Is Important?

At first glance, you might think that a company that has slightly less than 99% uptime is pretty good. Yes, they do promise 99.99% uptime and don’t exactly deliver, but not everyone is perfect, and they are pretty close to 99%, which is good enough, right?

Wrong. Very, very wrong.

If your hosting company has less than 99% uptime, that means that your website will be down as follows:

  • 14 minutes 32.6 seconds per day
  • 1 hour 41 minutes 48.5 seconds per week
  • 7 hours 22 minutes 40.4 seconds per month
  • 3 days 16 hours 32 minutes 5.2 seconds per year

Now, to put these timeframes into perspective, we hunted around and pulled statistics from various sources, including Forrester Research, Information Week, and the Aberdeen Group, among others. Here are the results:

  • An hour of downtime costs an enterprise an average of $686,000, which translates to over $60 million per year. Across the board, enterprises lose revenues in excess of $26 billion, without considering the time it takes to fix the issues or the loss of productivity;
  • Small businesses suffer losses in excess of $1 million per year due to downtime;
  • Other issues caused by downtime beyond monetary losses include:
    • The decline in employee productivity
    • The decline in brand image and reputation
    • Loss of traffic

And don’t think that your site has to be down for hours at a time for this to be an issue. Even a few minutes can be a disaster, as Amazon discovered when they calculated their losses after the site went down for 30 minutes – they lost $66,240 per minute. That’s definitely painful!

Thus, to keep losses to a minimum, you need to make sure to choose a host that can provide as close to 100% uptime as possible. You also want to look for a company that has a proven track record of being able to solve problems quickly when the worst does happen.

As a result, we are tracking uptime of all the hosting reviewed on this website using test website hosted under them.

Both HostGator and Bluehost had an uptime of 100%.

As you can see, Bluehost had an uptime of 100% with no downtime, compared to Hostgator, which had a downtime of 1 minute.

Uptime can vary from one plan to the next with the same company, and you generally find that more reliable and efficient servers are used for websites on more expensive plans.

Thus, to get an accurate picture, we test a number of websites across different plans and present you with the average figure.

Bluehost and Hostgator uptime comparison for the last four months using Host-tracker.

★ Winner 

Bluehost marginally wins both the tests. However, both hosting companies have an excellent uptime. They are by no means the best on the market as that title goes to SiteGround.

2. Bluehost vs HostGator Speed Test – Which Hosting Offers Better Speed?

A number of studies have discovered a direct connection between website speed and revenues. While it should be obvious that a slow site will affect your sales, there are also statistics to support this fact, beyond just common sense.

Why Speed is Important ?

Thus, the Aberdeen Group conducted a study and found that a delay of only 1 second results in 11% fewer page views, a 16% decline in customer satisfaction and a 7% drop in conversion rates.

Amazon took things to the next level and conducted their own study, only to find that for every 100 milliseconds of site speed optimization, their revenue increased by 1%, which is a lot of money when you consider the size of the company’s turnover.

So, clearly,  speed is an important factor for a website. As a result, we tested load time and server response time of websites hosted on Bluehost and HostGator using Load Impact App.

We noted load time of a test website ( equal in size, requests, content) as traffic was increased from one to 500.

This test will measure the load time of each of these hosting companies when there are 100’s of visitors accessing your site at the same time. This is an important test as there might be a lot of situation when your site will receive a high number of visitors at a certain time. Therefore, we need to ensure the load time is good for all the users that access your site during such time.

The green line indicates the number of visitors, whereas the blue line indicates load time(response time) for concurrent traffic.

The web page hosted at Bluehost loaded at 132ms for first 100 visitors, whereas HostGator loaded at a similar time of 127ms.


At 300 visitors, Bluehost was consistent and loaded at 83ms. Whereas, the page hosted at HostGator stopped responding after 250 visitors ( load time at 250 visitors was 34ms), which conclude that server at HostGator was not able to accommodate more than 250 visitors at the same time.


Similar to previous results, Bluehost stayed very consistent and loaded at 76ms for 500 visitors. As mentioned earlier, HostGator stopped responding after 250 visitors and recorded 0ms for 500 visitors.( 0ms load time = Web page not loading)


HostGator’s performance was a disappointment. They had a great response time until the visitor’s count touched 250. Then, their server broke down and the website was not available for further visitors.

However, Bluehost load time was very consistent as the concurrent traffic grew from 0 to 500 visitors.

This was made possible by Bluehost’s advanced five level inbuilt caching solution.  

Five level of caching solution provided by Bluehost’s to improve speed.

We can conclude from this tests that Bluehost’s server responded 1.5X faster than HostGator’s. 

★ Winner 

Bluehost wins this tests as Bluehost’s website load nearly 10-15% faster than websites of HostGator.

Also Read:  Google incorporating site speed in search rankings

4. HostGator vs Bluehost Security – Which Hosting Is More Secure?

HostGator takes the security of its customer’s websites seriously and use a number of different methods to protect them. Thus, they protect their servers from various types of attacks, including DDoS attacks, via extensive custom firewall rules as well as large mod security rule sets.

They are also capable of enabling floor protection on a network level via their datacenters in the event of an attack.

HostGator also explains they have a series of additional security precautions and methods that they keep confidential.

Now, some might think that this is a copout and that they should be upfront about what approach they use.

However, the fact is that it would be the equivalent of a bank handing out the algorithm their safe uses to generate access codes, enabling anyone with a little experience and knowledge to break into said safe.

Bluehost, on the other hand, relies on a third party to protect their servers against DDoS attacks, namely Cloudflare. Cloudflare is one of the best third-party providers who specialize in website security. Bluehost offer other security features such as password-protected directories, the ability to blacklist certain IPs, and spam protection. However, these are the very bare minimum of what they should be offering, and they certainly aren’t anything special.

★ Winner 

Its a tie in this round. However, they are not as advanced as SiteGround with their proprietary anti-bot AI.

HostGator Vs Bluehost – Site Transfer

If you are a beginner or someone who has limited knowledge on handling a site transfer, HostGator makes this process easier for you by providing a free website transfer. They will transfer your entire website from your previous hosting company to your new account for free.

Here are more details on HostGator’s site transfer service.

HostGator Free transfers details
HostGator transfer features.

Bluehost offers the same service for 149$.

Bluehost Vs HostGator – Cloud Hosting

Skip this section, if you run a small website or don’t use it for revenue-generating purposes.

Read More

What is Cloud  Hosting?

Cloud hosting has become incredibly popular due to its flexibility, scalability, and high performance. It’s almost like having your own dedicated server but at a fraction of the cost.

How it works is that the hosting company uses multiple physical servers to create a network of virtual servers. In essence, your website’s resources are stored across multiple physical servers that act as a single virtual server.

The result is that you are not limited to the resources available on a physical server, so you get great performance and speed. Plus, there’s also the benefit that if a physical server experiences a problem, your website will be unaffected because there are others in the network taking up the slack. More on cloud hosting can be read here.

Which Cloud Hosting Is Better? Bluehost or HostGator?

Bluehost and HostGator cloud maintains 3 mirrored copies of your website files to ensure your site is up and running all the time. Both hosts have identical plans and pricing, scalability and storage features.

We conducted several tests on uptime and speed to understand which one is a better cloud hosting provider.

We used a test website, namely and, to test the speed and response time of HostGator Cloud and Bluehost Cloud.  Both these web pages have exactly the same content and were tested at the same time.

Here are nameservers of both these websites, which proves that they are hosted on HostGator Cloud and Bluehost Cloud.

Bluehost nameserver information
Proof that test website is hosted at Bluehost.
HostGator nameserver details
Proof that test website is hosted at HostGator.

Speed test of HostGator cloud and Bluehost cloud…

HostGator website speed test
Speed test of a static website hosted at HostGator cloud. Website load time was recorded at 2.32s.
Bluehost website speed test
Speed test of a static website hosted at Bluehost cloud. The website speed was recorded at 2.52s, which is similar to speed recorded at HostGator.

HostGator and Bluehost cloud plans had similar performance when tested.

However, their cloud plans are not as powerful as some other cloud hosting solutions provided by other big companies. They use shared VPS resources to power their cloud plans instead of customized cloud server solution provided by companies like SiteGround.

★ Winner Tie.

BlueHost Vs HostGator – UA Interface

Both HostGator and Bluehost run their control panel on cPanels. cPanel is the most used control panel (User Interface). It’s very easy to navigate for beginners as well as equipped with all the advanced feature for pro developers.

Both cPanel comes with a 1-click installer for 52 scripts such as WordPress, Joomla, which is a great advantage for newbies looking to start a new website.

Also, you can try out the demo for both these cPanel from the link given below.

Bluehost cPanel: Try Demo

HostGator cPanel: Try Demo

Also Read: Cpanel Tips And Settings For Beginners

★ Winner

HostGator and Bluehost –Both offers a well-built control panel that ensures simplicity and great accessibility.

5. Bluehost Vs HostGator – Prices, Plans, and Features

HostGator offers quality hosting services for around $3.96/mo.  It has three plans, namely Hatchling, Baby and Business plans. The Hatchling plan supports only a single domain whereas the other two plans offer hosting for unlimited domains.

Bluehost offers shared hosting for as low as $2.95/mo and it includes features like unmetered bandwidth and one free domain registration for one year.

Regular Price $ 3.49 per month $ 4.99 per month $ 6.99 per month $ 2.95 per month $ 5.95 per month $ 5.95 per month
Plan Name Hatchling Baby Business Basic Plus Choice Plus
Visitors Per Month
What is Unmetered - The resources are not infinite, but 99.95% of customers will have enough resources to meet their traffic needs according TOS of both hosting.
Unmetered Unmetered Unmetered Unmetered Unmetered Unmetered
Domains allowed
The number of websites that can be hosted on a particular web hosting plan.
1 Unlimited Unlimited 1 Unlimited Unlimited
Web Space
Web Space represents the amount of space on a server allocated to the website owner for storing website text files, images, databases, etc.,
Unmetered Unmetered Unmetered 50GB Unmetered Unmetered
Free SSL
SSL secures connection between the browser and the host server. The 'S' in HTTPS site is the indication of SSL certificate.
Yes Yes Yes Yes Yes Yes
Unlimited Unlimited Unlimited 25 Unlimited Unlimited
Parked Domains
It refers to the number of domains that can be pointed to the same website. For example, buying , and, and pointing to
No Unlimited Unlimited 5 Unlimited Unlimited
Free Included Domains
Free domain registration given by hosting company along with the purchase of hosting.
No No No Yes Yes Yes
Money Back Guarantee
Full amount is issued if you are not satisfied with your hosting account.
45 Days 45 days 45 days 30 days 30 days 30 days
Unlimited Unlimited Unlimited 5 Unlimited Unlimited
Control Panel
Control panel is an interface which lets you manage everything related to backend of your website.
cPanel cPanel cPanel cPanel cPanel cPanel
Server Location
Server location of your hosted website files.
Provo, Dallas, Houston Provo, Dallas, Houston Provo, Dallas, Houston Not Disclosed Not Disclosed Not Disclosed
Free CDN
It loads your website much faster by delivering web pages and content from the nearest geographic location of the visitor, it means your files are located across mutiple servers around the world
No No No Yes Yes Yes
Google Adword Credit
These hosting companies in partnership with Google provide free credits for marketing.
$100 $100 $100 $100 $100 $100
Free Site Backup
Backup of your entire website is created and stored in a seperate server from time to time.
Automatic backup on every week. Automatic backup on every week. Automatic backup on every week. No No Automatic backup on every day.
Free Backup Restore
Option to restore your backup for free.
Yes Yes Yes No No Yes
Backup On Demand
This feature will let you create a backup whenever you want, unlike the timely backup created by your hosting.
Yes Yes Yes No No No
Power Backups
Hosting company equips their data centre with multiple failover option such as power distribution units, Detroit Diesel generators to protect your website from downtime.
Yes Yes Yes Yes Yes Yes
Linux Linux Linux Linux Linux Linux
SSD Storage
SSD storage drive is 30% faster than HDD drives in performance.
Yes Yes Yes Yes Yes Yes
Free Site Transfer
One of the hosting company expert will transfer your website from your old hosting to the new one without any worries.
Yes Yes Yes Pay $149 Pay $149 Pay $149
Yes Yes Yes Yes Yes Yes
SSH encrpts and secure your connection to your acccount panel, whereas SFTP lets you securely transfer your website files.
Yes Yes Yes Yes Yes Yes
24/7 Support
Hosting support is very necessary to solve your day to day related problem releated with your web hosting company
Yes Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes Yes
Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now

SSL certificates are becoming essential for any website because they make browsing more secure, but also because search engines like Google are pretty much making it mandatory for websites to have these certificates.

Not only do they assign non-encrypted websites lower rankings, but they’ve also started putting up warnings on all non-HTTPS websites, telling users that they are visiting an unsafe property.

HostGator and Bluehost offer their customers a free standard SSL certificate on all hosting plan.

HostGator Vs Bluehost – Backup feature

Backup protects your site from accidental or intentional human error which destroys all the hard work you put in. It creates a copy of your site for future restore if anything happens to your current site.

Bluehost performs and keeps 3 automated backups on a daily, weekly and monthly basis. It means, their daily, weekly and monthly backup overwrites the previous day’s, week’s and month’s backup.

Bluehost lets you restore from 3 automated backups.

That said, HostGator runs a backup only once a week on a random day. And, there is only one backup kept at a time. This is bad if you do regular changes to your website.

Moreover, as you can see from the below image, they specifically state that their backup is not reliable and forces us to use a third-party application for backups.


★ Winner  

Bluehost’s plans are more affordable than HostGator’s offering. 

Lets check Latest HostGator Plans   Lets check Latest BlueHost Plans

HostGator and Bluehost – Live review by current users

These are live tweets that are updated every second. It’s very clear from these user reviews that both companies need to considerably improve their performance.

Bluehost Vs HostGator -Customer Support

Customer support plays a crucial role when you buy any subscriptions or services online.

When it comes to web hosting, we need the support starting from setting up our website to whenever there is an issue with our websites. The issue can be as small as paying up your bill to as advanced as asking for more resources during sudden traffic spikes. Therefore, consider choosing a web hosting which offers 24/7 speedy, knowledgeable support through channels such as live chat, phone, and email.

HostGator ensures high customer satisfaction through their 24/7/365 live chat, ticketing system, and a toll-free number.

In the past, they were criticized for having a long wait time for their live chat, but their recent heavy investments in their support team have somewhat solved that problem.


Bluehost features very detailed video tutorials and a support forum. However, many clients seem to experience technical issues on a recurring basis, even after they’re supposedly fixed.

Furthermore, it seems to be difficult to get through to a qualified technician who can actually resolve a problem.

This might have something to do with the fact that in 2017, EIG downsized Bluehost’s staff by 440 employees. Laying off 440 employees out of a total of 750 has obviously had consequences in the quality of service they offer.


As seen from the above test, HostGator and Bluehost Live chat are exceptionally fast. However, the main problem is not the same speed, but their teams lack qualified expertise in technical subjects. 

★ Winner


Pros of HostGator

✔  Fast Response time for their server. Their server response time is one of the fastest.

✔  Excellent Uptime. Their uptime as tracked by Host-tracker stands at a whopping +99.99%.

Uses cPanel. Their control panel for shared hosting is cPanel, which makes it easy for newbies to kick-start their websites without worrying about advanced stuff.

Cons of HostGator

✘  Initial and renewal prices are higher.

Pros of Bluehost

✔  Advertising credit. All their plans include advertising credit from Google, and/or Bing worth 200$.

✔  Affordable Hosting. Their basic hosting plans start at a rate of $2.95/mo, which is much cheaper than HostGator.

Cons of Bluehost

 Poor support. Their ticketing and live chat support is not as fast as it should be. Moreover, the support team is not very knowledgeable.

Bluehost vs HostGator twitter user reviews and reaction

Here are some reactions and reviews from users of Bluehost and HostGator.

HostGator's Twitter user reviews and reaction


HostGator twitter user reviews and reactions

Bluehost's Twitter user reviews and reaction

Bluehost's twitter user reviews and reactions



Bluehost OR HostGator? – My Final verdict

Here is my final verdict on this HostGator vs Bluehost review

HostGator used to be one of the best web hosting companies in existence with a slew of amazing reviews. However, over the past five years or so, you might have noticed those reviews have become less complimentary.

Now, it’s true that the quality of service at HostGator has declined to a degree since they were purchased by EIG but there are still plenty of people who love their services. So, their growth might have slowed down, but things aren’t quite as terrible as some make them out to be.

What’s interesting is that both Bluehost and HostGator is an EIG brand, yet our tests prove Bluehost is far better than HostGator in every respect. The differences between the two brands lead us to believe that EIG is not quite as hands-on as some people think.

So, why all the hate for EIG? Well, first off, if one brand experiences problems, then it affects the image of all the brands.

Please keep in mind that we’re not saying their complaints aren’t legitimate. Far from it. What we are saying is that it’s important to remember that people are more likely to post about their bad experiences than their good ones when analyzing a company.

However,  our recommendation is to choose Bluehost. In the final analysis, website performance is paramount and here Bluehost wins easily against HostGator.

The company’s investment in superior technology is easily seen in their data centers which have several layers of redundancy, multiple failover options, several power feeds, in-house power backups and enterprise-class Unlimited Power Supply technology.

On the other hand, if you want your website to grow and hope to receive tons of traffic in the future, you’re probably better looking towards a company like SiteGround.

Why Bluehost should be your choice?

    1. 99.99% uptime guarantee.
    2. High-Speed website for traffic from across the world.
    3. Uses cPanel, the most used control panel in the world.
    4. Plans for all requirements at an affordable rate.
    5. 30-day money back guarantees without any hidden clauses.
    6. Protects websites from hackers, malware, and viruses. 

We absolutely recommend Bluehost over HostGator to host your website.

Read More: HostGator Vs Godaddy Review 2017

Set up your web hosting with Bluehost now.

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Disclosure: This site is run by a group of like-minded webmasters, whose mission it is to provide the public with honest web hosting reviews to ensure they meet our expert criteria. We do receive compensation for all the products that we review, which in turn helps us finance our work and provide users with honest reviews. All the products mentioned on our site are tested and evaluated before any reviews are written.

HostGator Vs Bluehost(Nov. 18)-The Best Web Host Revealed
Article Name
HostGator Vs Bluehost(Nov. 18)-The Best Web Host Revealed
We'll be conducting an extensive Bluehost Vs HostGator comparison, which should help you choose the better hosting company for your particular needs. While both these hosts offer great performance, we will be looking at the differences between them and which one is better for your needs.

14 thoughts on “HostGator Vs Bluehost(Nov. 18)-The Best Web Host Revealed”

  1. I recently attempted to buy a wordpress hosting plan from Bluehost India, but wrongly end up in buying one add on product namely Sitelock as it was auto selected. On my request to adjust this add on amount with my intended wordpress hosting plan, they simply refused in the name of their policies. It clearly reflects their intentions. They are cheating customers in the name of thier policies. This fact is also obvious from their reviews on many other sites. Just Google for their reviews and you will come to know the fact.

  2. I have used bluehost coupled with cloudflare on most of website and the experience have been pretty good so far. The response time is low even without the cdn and haven’t has a single downtime on my vps hosting. I used their shared hosting for a brief period and that was just terrible. So if you are thinking about signing up with bluehost, my recommendation is that you go with either vps or dedicated hosting. Good Luck. 🙂

  3. I am Using Bluehost Hosting and I have no issue from BH, and I’ve been a customer for nearly 4 years. I can say Bluehost Hosting may not be the best web hosting when compared to Hostgator.

  4. Thanks for this wonderful comparison I was usually stuck between host gator and blue host since both these are very popular hosting companies but by looking at your review I think that I must go with host gator

  5. Thank you for the valuable information. I am user of Hostgator India since 3Yrs but since last few months I have observed about lacking some customer support. Even at times the ticket support takes a huge time. Though I am worried to find its replacement. I have read few more articles and another option is Bluehost but again they are also shown seriously more downtime. My current hosting will be not changed right now but expecting to find new one for my new website. Still confused. 😀

  6. Let me share my experience. I recently used hostgator to deploy my system. It was not production ready and I was just doing some random testing. I must say that most of the times website was not accessible. Whenever I request my friends to get some feedback or to theme owner companies to help me with some bugs, I was getting an answer ‘website is not accessible’. Then when I tried to access it, I could see that may times it was not accessible and sometimes it was talking a lot of time to respond.

    I registered complaints many times but you know what, their support team is dumb(at least in India). They behave like robots repeating same things. After escalating issues with technical team, a single line of response would be received ‘website is accessible currently’ without any justification why it was not accessible for several hours of a day which was confirmed by their support person during chat. All claims of 99.9% availability are a shit.

    Finally, when I recharged my account on last day of current subscription to allow me to get some time to take emails and data backup, the amount was debited from my account and was not recharged into hostgator account. My account was suspended and it took 3 days for them to identify the issue and reactivate my account. Needless to say, I did not have that much time and I configured my account into bluehost and reconfigured all plugins. When I asked for refund from hostgator, I was given thumbs down.

    Personally, it was a horrible experience with hostgator. I could not believe how unprofessional a company could be.

  7. I’ve tried InMotion, IxWebHosting, DreamHost, BlueHost, HostGator and SiteGround.

    I’ve been a HostGator customer since 2008, i’ve hardly experienced any downtime. Customer service is OK. I gave on OK because of the long Wait Time on Live Chat. I prefer live chat over Call & Ticket.
    Hosted many sites using their Reseller plan.

    Tried BlueHost couple of years back for a personal blog, had many DownTimes. Never used it again to date.

    Also using SiteGround’s Grow Big Plan since 2013 for 1 of my sites, and i must say that I am very impressed by their service. I’ve observed that my site hosted on SiteGround loads way faster than those on HostGator in the same niche with relatively similar content.

    I was thinking of trying out BlueHost again for a personal blog primarily because of their Affiliate Program which pays over $60 for a referral. But I think I would stick to SiteGround due to their Platinum quality hosting service and super friendly customer service.

  8. Any comments on this? did you decide on bluehost then? I’m planning to move from GoDaddy to Bluehost or HostGator because of the same Email Blocking issue …

    I’d really appreciate some advise.


  9. I had bad experiences with other hosting providers, so I was really worried when I had to shift to another hosting company. After reading many online reviews, I choose Bluehost and I have to admit that after nearly 6 months, I have not faced any problem with them except few small problems. Their shared plans have a good price/quality ratio and their support is very fast and knowledgable, even if sometimes they are not so expert as one would hope. Their cpanel is very attractive and easy to use for a person that is new to hosting and it is really an hosting provider you should chose for your website. Don’t go for cheaper hosting providers, you will end up more problems to face in future. With every you buy from Bluehost, there is a free domain, which is an advantage. So as you can see my overall experience with Bluehost is positive: of course they have still a lot of things that need to be improved to be the best.

  10. I find HostGator to be one of the best hosting provider for shared hosting as well as VPS hosting . There may be a few flaw with it, but my experience dealing with many other hosts has led me to believe that HostGator is one of the finest.
    Here are the reasons why or why not:

    Firstly, HostGator has a super dependable support service which has a lot of knowledge about both wordpress, hosting and also other things and CMS’. Their live chat wait time is less than 3-4 minutes always. There was never a time with me where they didn’t have a solution to my queries.

    Secondly, their servers are really fast meaning that your site will load up faster.

    There is also a problem when sometimes they oversell their servers which results in problems with response time and uptime.

    Well thats all that I can say!

  11. I am a Bluehost customer from last seven month, I have listed out some reason because of which I am going to transfer from their hosting.

    1) I never called any support organization, as many times as I have called Bluehost support team.

    2)The average hold time on every call was 8-10 minutes

    3)I switched to a VPS to eliminate the EMAIL PROBLEMS. I had 3 outages my first week on the VPS service

    4) They also screwed up the migration of my site to their service.

    And Now I am going to take on HostGator, I did a lot of research from last 2 weeks using forums, chat rooms and review site and HostGator seems to be a good option.

  12. HostGator is a great hosting website whether you’re hosting a BLOG, forum, portfolio, or project. Their services are feature-rich and their customer support has never left me unsatisfied. They have award WINNING customer support and it’s definitely no surprise to me!

    With their hosting you are given full file permissions and MySQL access – unlike some hosts out there. With their backend cPanel managing a WEB SITE requires little knowledge, and, if you have no knowledge, there are videos and tutorials available when initially logging into cPanel. If you are confused on how to accomplish something opening a ticket with their support will result in a swift and satisfying response. They also offer phone support, just to keep things even easier.And you are right about Bluehost’s ticketing system, I heard that they are really slow and less informative.

    OVERALL, my experience with HostGator has been pleasant, and I’ve been a customer for nearly 5 years.

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